OUR GOAL IS TO PROVIDE A SAFE ENVIRONMENT FOR ALL ATTENDEES. WE DO NOT WANT TO SUBJECT OTHERS TO POTENTIAL ACCIDENTS WITH A WEAPON THAT IS CONSIDERED ILLEGAL AT THE CONVENTION (SUCH AS A "LIVE STEEL" SWORD OR A REAL GUN). WE FOLLOW THE RULES AND LAWS OF ILLINOIS AS WELL AS SCHAUMBURG AND WISH TO COMPLY FULLY WITH ALL REGULATIONS. PLEASE SEE OUR COSTUMES & PROPS PAGE FOR MORE INFORMATION ON THIS.
IF I HAVE FEEDBACK ON ANIME MAGIC! WHERE DO I SUBMIT IT TO?
PLEASE HEAD OVER TO OUR CONTACT US PAGE AND FILL OUT THE FORM REGARDING YOUR FEEDBACK.
IF I HAVE A COMPLAINT ABOUT UNRULY BEHAVIOR IN THE HOTEL OR AT THE CONVENTION, WHAT SHOULD I DO?
THE EASIEST AND QUICKEST WAY TO GET A RESPONSE WOULD BE TO CONTACT THE FRONT DESK AT THE HOTEL. THEY WILL COORDINATE WITH OUR SECURITY & RESPONSE TEAMS TO RESOLVE THE ISSUE. NEVER TAKE MATTERS INTO YOUR OWN HANDS BEYOND ASKING POLITELY FOR THE BEHAVIOR TO STOP. THERE WILL ALSO BE EMERGENCY CONTACT INFORMATION IN THE PROGRAM BOOK YOU MAY USE. IF THERE IS A MEDICAL OR OTHER EMERGENCY, PLEASE DIAL 911.
